Collecting ODS Logs

1. In the Veeam Backup & Replication Console's Main Menu (≡), hover over Help and select Support Information.

2. At the Scope step of the wizard, define the scope for logs export. The following are suggested choices based on the issue faced:
   • For Backup, Replication, and other non-restore jobs, select Export logs for this job. If multiple jobs are affected, use Ctrl+Click to select more than one job.
   • For issues relating to Capacity Tier (SOBR offload, restore from object storage, etc.), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
     Alternatively, review KB4463: Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
   • For all other issues (including restore jobs), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).

3. At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option, where N is the number of days since the issue occurred plus one.
   
   Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)

4. At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.

5. After clicking Apply, the log collection process will start.
6. When the Export Logs process is complete, the "Open folder" link will become active; clicking on this will take you directly to the folder where the logs have been exported. There will be a .zip file in the log export folder ready to be provided to Veeam Support.

Note: In versions of Veeam Backup & Replication prior to version 12, it was possible to click Finish before the log export process had been completed. If the Export Logs window was closed prematurely, the process would continue in the background. When the log export was completed, the .zip file would be created. If you checked the log export folder and a .zip file with that day's date was not present, the log export process had not been completed.