Security Awareness Training - FAQ

SCORM courses may experience issues while using the latest versions of Internet Explorer 11 (IE11).

 Some of the security changes to the latest browser versions may affect the performance of some SCORM communications.
This is a universal problem with courses utilizing SCORM, an industry-standard for course communication.

Some of the most common issues include:

• Freezing
• Failure to record bookmarks or results
• Decreased functionality of interactive elements (such as exit buttons)

We've listed a couple of options below that may help alleviate these issues:

Use a Different Browser

This is the recommended option as SCORM courses do not face the same issues in other browsers.
Users can attempt the course on a different browser such as Google Chrome or Mozilla Firefox.

Use Browser Exit button as Opposed to Button on Course Player

If you find course closure and completion in IE is an issue, users often have better luck utilizing the browser window's exit button instead to close out of the course.

If this solution works well for your organization Inspired can remove the built-in exit button from courses to avoid confusion for users.

The course will not launch (pop-up blocked)

In order to launch courses, pop-ups must be allowed for Inspiredlms.com. In many cases, browsers will block pop-up windows by default.

If you've clicked launch and the course window will not display, this may be due to pop-up blockers on the web browser.

First and foremost, check the web address bar for an icon indicating that a pop-up has been blocked.
It may look something like this

Clicking the icon will provide options to allow the pop-up once, or to always allow pop-ups from the current site  (recommended option).

How to add exceptions for Pop-Up Blockers

If there was no icon on the address bar that allows you to make the exception, you can also follow the instructions for your browser to add Inspiredlms.com.
to the list of exceptions for pop-up blockers. 

Linked below are instructions for 3 of the most popular browsers:

• Google Chrome
• Internet Explorer
• Mozilla Firefox

Course launches, but the video will not play

With recent updates to Chrome and Firefox browsers, some users may experience issues with the video content in Inspired eLearning courses playing properly. 

We have addressed this issue in an update to our course engine (As of v 5.2.0), but if your organization is using courses obtained prior to the update this issue can be resolved by performing one of the following actions.

User Action on Course Player (Recommended)

The quickest option for starting the course is for the user to perform one of the following actions.

Click the Replay Button Once

OR

Click the Play Button Twice

As Shown Here:

Alternatively, a user does have the option to add the LMS website to a list of exceptions for the Autoplay rule in their browser.

Chrome Autoplay Exceptions

Autoplay can be enabled for specific sites in Chrome on an individual user's machine by following the steps below.

Navigate to the menu button in the upper-right of the browser window. Usually, this appears as 3 vertical dots.

From the menu select "Settings".

From the Settings Page, scroll down to the bottom and click "Advanced"  to display more options.

In the advanced settings look for "Content Settings" click this option.

On the Content Settings Page click "Sound". 

On the sound settings Page, in the "Allow" section click the "Add" button.

This will let you input the URL for the LMS as an exception to the Autoplay rule, allowing this particular site to automatically play sound/videos on pages. Once you have input the URL, click "Add".
Then you are set. Now you may launch the course again.

Firefox Autoplay Exceptions

To enable autoplay for our courses in Firefox, click the blocked autoplay icon on the address bar. Choose "Allow Audio and Video". 

Then close the course window and hit launch again for these changes to take effect.