Course launches, but the video will not play
With recent updates to Chrome and Firefox browsers, some users may experience issues with the video content in Inspired eLearning courses playing properly.
We have addressed this issue in an update to our course engine (As of v 5.2.0), but if your organization is using courses obtained prior to the update this issue can be resolved by performing one of the following actions.
User Action on Course Player (Recommended)
The quickest option for starting the course is for the user to perform one of the following actions.
Click the Replay Button Once
Click the Play Button Twice
As Shown Here:
Alternatively, a user does have the option to add the LMS website to a list of exceptions for the Autoplay rule in their browser.
Chrome Autoplay Exceptions
Autoplay can be enabled for specific sites in Chrome on an individual user's machine by following the steps below.
Navigate to the menu button in the upper-right of the browser window. Usually, this appears as 3 vertical dots.
From the menu select "Settings".
From the Settings Page, scroll down to the bottom and click "Advanced" to display more options.
In the advanced settings look for "Content Settings" click this option.
On the Content Settings Page click "Sound".
On the sound settings Page, in the "Allow" section click the "Add" button.
This will let you input the URL for the LMS as an exception to the Autoplay rule, allowing this particular site to automatically play sound/videos on pages. Once you have input the URL, click "Add".
Then you are set. Now you may launch the course again.
Firefox Autoplay Exceptions
To enable autoplay for our courses in Firefox, click the blocked autoplay icon on the address bar. Choose "Allow Audio and Video".
Then close the course window and hit launch again for these changes to take effect.