Most Common Error Message Resolutions

Applies to

Most Common Error Messages and Resolutions

Error Message	Resolution Option 1	Resolution Option 2
[Warning] Processing mailbox XXX completed with warning: Exchange account was not found	Ensure the user has a mailbox configured	Remove the mailbox checkmark from user in the backup set
[Warning] Processing archive mailbox XXX completed with warning: Exchange account was not found	Ensure the user has a mailbox configured	Remove the archive mailbox checkmark from user in the backup set
[Warning] User XXX does not have a valid Microsoft Office 365 license with SharePoint plan enabled	Assign O365 License to user	Remove user from backup entirely
[Warning] Processing OneDrive XXX completed with warning: OneDrive was not found	Configure OneDrive	Remove the ondedrive checkmark from user in the backup set
[Warning] Processing site XXX () finished with warning: Personal site was not found	Configure personal sharepoint site	Remove the personal sharepoint site checkmark from user in the backup set
[Warning] Processing site https://xxx.xxx finished with warning: Cannot change web part export mode to ‘All’, because custom scripting is disabled for site:	https://www.veeam.com/kb4091 (This has to be done on all sharepoint sites, as well as globally. Once this is set globally, all new sites will not require this fix)
Processing mailbox XXX completed with warning: Failed to find group owner account	Assign owner	Remove the mailbox checkmark from user in the backup set

Table of Contents