Table of Contents
A customer cancels SafetyNet by choosing to “Disconnect” a connected company in the SafetyNet app. This action is treated as a cancellation of a subscription for both Free and Paid plans. The user interface (UI) includes a screen dedicated to "Disconnecting a Company".
Before a customer can disconnect, they are prompted to read a disclosure concerning their QuickBooks Online (QBO) data.
Once a customer agrees to disconnect, SafetyNet initiates several steps, which vary slightly depending on the type of plan connected to that company:
Disconnecting the Free Plan
When a customer on the Free plan agrees to disconnect, the system will execute the following backend steps:
• Cancel the free subscription and clean up the record in Stripe and the database (db).
• Delete the saved backup.
• Revoke the QBO token.
• Remove access to the company in SafetyNet.
Disconnecting the Paid Plan (Starter Plan)
When a customer on the paid Starter plan agrees to disconnect, the system will execute the following backend steps:
• Cancel the paid Stripe subscription and clean up the record in Stripe and the database (db).
• Delete the saved backup(s).
• Revoke the QBO token.
• Remove access to the company in SafetyNet.