Table of Contents
CONTEXT:
Various reported issues such as problems saving/accessing documents and restoring files may stem from a known performance-related impact that most, if not all, Adobe products cause due to their resource-intensive nature. Specifically, storing such files directly onto a Network Drive or removable media may cause these issues to be experienced.
Relating to the Endpoint Backup (Jungle Disk Workgroup) software and its Network Drive function, when files reside on the Network Drive, Adobe's software will attempt to write these files as well as any edits using its normal protocol. It's worth noting that Adobe Technical Support acknowledges these issues when using any form of network-based or removable storage, and strongly recommends storing files directly on the hard disk, especially the disk where the operating system is installed.
Adobe Illustrator, for example, only supports storing on a local hard disk.
Taken from Adobe reference article:
When you save and open files across a network or from removable media, many variables impact performance leading to damaged files, access issues, or slow performance.
In such situations, Adobe Illustrator may return one of the following error messages:"Could not complete this operation because this file is in an unknown format."
"Could not complete the request because the file is locked."
"Could not save because of a disk error."
"File is busy."
"Can't save the illustration."
"Missing file."It's difficult to re-create or accurately identify network- and peripheral-configuration problems.
Illustrator supports working across networks and from removable media and is vigorously tested across multiple network configurations. However, not all existing network configurations which include different software, hardware, settings, and access rights have been tested. Therefore, your network or network configuration can cause errors, crashes, or unexpected behavior.
Illustrator is a resource-intensive application, requiring more RAM and hard disk space than most other applications. While you can use Illustrator files from networks and removable media, you can compromise the performance and reliability of the application. For example, Illustrator reads and writes file data while you work on a file. Therefore, the access speed of the disk containing artwork or Illustrator scratch disk files determines how quickly Illustrator can process image data. Internal hard disks have faster access speeds than network servers (that is, a hard disk accessed over a network) or removable media.
RECOMMENDATIONS:
CyberFortress Technical Support recommends storing any Adobe working files directly onto your hard disk rather than onto the Network Drive. Within your Endpoint Backup software is a feature called Backup Vault, which captures snapshots of your files/directories and uploads encrypted copies of these files to our cloud-based secure repositories. Once files are uploaded there, they can be restored using the software at any time. Therefore, if you intend to back up these files using your Endpoint Backup software, we recommend doing so with this method.
It’s also noted that disabling GPU performance within the Adobe software seems to help in some cases, but it’s not a guarantee. The most frequently known issues occur when using Adobe Illustrator, Reader, and InDesign.
For optimal performance and stability while using Adobe applications, CyberFortress Technical Support recommends that all Adobe files be saved directly onto your local hard disk, rather than the Network Drive, as saving active files over the network can lead to corruption and latency issues.
Note that saving locally is not a backup.
To ensure data safety, your Endpoint Backup software's Backup Vault feature is designed to capture periodic snapshots of these critical files from your local hard disk and upload encrypted copies to our secure cloud repositories. This crucial process protects your work, allowing you to restore your files at any time should your local drive fail or become compromised.
For information on setting up a Backup Vault, you can reference the support article linked below:
Configuring a New Backup Vault Job
REFERENCES:
https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html